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Subprocessors

Subprocessors

Updated May 23, 2018

To support the delivery of our Services, Zmags, Inc may use data processors with access to certain Customer Data (hereby known as “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the or superseding written agreement between Customer and Zmags (the “Agreement”).

Third Parties

PandaDoc currently uses third-party Subprocessors to provide various business functions such as business analytics, infrastructure, email notifications, customer support. Prior to engaging any third party Subprocessor, Zmags performs due diligence to evaluate their defensive posture and executes an agreement requiring each Subprocessor to maintain minimum acceptable security practices.

Major Subprocessors

Zmags may use the following Subprocessors to host Customer Data:

Entity Name

Subprocessing Activities 

Entity Country

Amazon Web Services, Inc.

Cloud Hosting and Storage Provider

United States  

DataDog

Cloud Monitoring Service Provider

United States

Pendo.io, Inc.

Third-Party Analytics Provider

United States 


Other Subprocessors

Zmags may use the following Subprocessors to perform other Service functions:

Entity Name

Subprocessing Activities 

Entity Country

Akamai Technologies

Content Distribution Network Provider

United States  

Zendesk, Inc.

Content Distribution Network Provider

United States

Salesforce, Inc.

Cloud Customer Relationship Services Provider

United States 

Marketo, Inc.

Cloud Customer Relationship Services Provider

United States